How it works
Ding partners with many to guarantee the highest possible delivery rate at the lowest possible cost. We also use multiple to reach your users thanks to our routing engine which compares all available routes and selects the best one for each individual user.
For example, if your user is in an area with poor cellular network coverage and has an Android phone, Ding could give priority to RCS or WhatsApp rather than SMS to deliver the OTP as these channels are known to be more likely able to reach the user
Why we built it
We built this system after years of experience working at Zenly, a social network acquired by Snap Inc. in 2017. Having to deal with a large number of users in many countries, we quickly realized that the traditional approach of using a single provider was not enough to guarantee both the best conversion rate and the best cost. We also realized that every big player builds their own routing engine and that there was no real good solution available on the market.
You can configure the routing engine to better fit your needs using Strategic Trade-offs. Strategic Trade-offs are a set of 3 options that you can use to
configure the routing engine per country:
costwill prioritize less expensive at the expense of conversion rate.
balancedwill try to find the best compromise between cost and conversion rate.
conversionwill give priority to the with the highest conversion rate, even if it means paying a bit more.
We recommend using the default
balanced option for most use cases and
conversion for countries that are important to you. The
option can be used for cost reduction.
To configure a country’s strategic trade-off, click on the Strategy button in the Dashboard.